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Fombelle, Paul W. and Voorhees, Clay M. and Jenkins, Mason R. and Sidaoui, Karim and Benoit, Sabine and Gruber, Thorsten and Gustafsson, Anders and Abosag, Ibrahim (2020) 'Customer Deviance: A Framework, Prevention Strategies, and Opportunities for Future Research.' Journal of Business Research, 116. pp. 387-400.