SOAS Research Online
A Free Database of the Latest Research by SOAS Academics and PhD Students
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Fombelle, Paul W., Voorhees, Clay M., Jenkins, Mason R., Sidaoui, Karim, Benoit, Sabine, Gruber, Thorsten, Gustafsson, Anders and Abosag, Ibrahim (2020) 'Customer Deviance: A Framework, Prevention Strategies, and Opportunities for Future Research.' Journal of Business Research, 116. pp. 387-400.