SOAS Research Online
A Free Database of the Latest Research by SOAS Academics and PhD Students
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Abosag, Ibrahim, Yen, Dorothy Ai-wan and Tynan, Caroline (2015) 'The Dark Side of Business Relationships: An Overview.' In: Nguyen, Bang, Simkin, L. and Canhoto, A., (eds.), The Dark Side of CRM: Customers, Relationships and Management. Abingdon: Routledge, pp. 17-30.