SOAS Research Online
A Free Database of the Latest Research by SOAS Academics and PhD Students
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Number of items: 1.
Journal Article
Gruber, Thorsten, Abosag, Ibrahim, Reppel, Alexander, Szmigin, Isabelle and Löfgren, Martin (2013) 'Does Culture Impact Preferred Employee attributes in Complaint Handling Encounters?' Total Quality Management and Business Excellence, 24 (11-12). pp. 1301-1315.