SOAS Research Online

A Free Database of the Latest Research by SOAS Academics and PhD Students

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Number of items: 3.

Journal Article

Fombelle, Paul W., Voorhees, Clay M., Jenkins, Mason R., Sidaoui, Karim, Benoit, Sabine, Gruber, Thorsten, Gustafsson, Anders and Abosag, Ibrahim (2020) 'Customer Deviance: A Framework, Prevention Strategies, and Opportunities for Future Research.' Journal of Business Research, 116. pp. 387-400.

Gruber, Thorsten, Abosag, Ibrahim, Reppel, Alexander, Szmigin, Isabelle and Löfgren, Martin (2013) 'Does Culture Impact Preferred Employee attributes in Complaint Handling Encounters?' Total Quality Management and Business Excellence, 24 (11-12). pp. 1301-1315.

Gruber, Thorsten, Abosag, Ibrahim, Reppel, Alexander and Szmigin, Isabelle (2011) 'Analysing the preferred characteristics of frontline employees dealing with customer complaints: A cross‐national Kano study.' The Journal of TQM, 23 (2). pp. 128-144.

This list was generated on Thu Sep 23 03:39:47 2021 BST.