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Asquer, Alberto and Krachkovskaya, Inna (2022) 'Designing public financial management systems: exploring the use of chatbot-assisted case studies.' Public Money and Management, 42 (7). pp. 551-557.

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This article describes the use of a chatbot-assisted case study in teaching accountancy students how to design a public financial management system. A case study on the redesign of invoice payment system at the government of Andalucía in the 1980s was delivered to 18 distance-learning postgraduate students via a chatbot that helped explore the problem space. Analysis of conversational interactions and students’ feedback provides some support for the use of chatbot-assisted case studies but also some limitations.

Item Type: Journal Article
Additional Information: Second CIGAR Annual Issue
Keywords: Accountancy teaching, case study, chatbot, design, distance learning, natural language processing, payment system, public financial management
SOAS Departments & Centres: Departments and Subunits > School of Finance & Management
ISSN: 14679302
DOI (Digital Object Identifier):
SWORD Depositor: JISC Publications Router
Date Deposited: 31 May 2022 10:34
Funders: Other

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