Hardy, Ben, Alcock, T. and Malpas, J. (2014) 'Morale: unravelling its components and testing its impact within contact centres.' Chartered Management Institute: Winning Ideas - The Management Articles of the Year. pp. 7-13.
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| Item Type: | Journal Article |
|---|---|
| SOAS Departments & Centres: | Departments and Subunits > School of Finance & Management Legacy Departments > Faculty of Law and Social Sciences > School of Finance and Management |
| Date Deposited: | 04 Nov 2015 10:24 |
| URI: | https://eprints.soas.ac.uk/id/eprint/21289 |
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