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Bachmann, Reinhard and Inkpen, Andrew C. (2011) 'Understanding Institutional-based Trust Building Processes in Inter-organizational Relationships.' Organization Studies, 32 (2). pp. 281-301.

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Abstract

This paper deals with the role of institutions in the development of trust in relationships between organizations. We review various strands of literature on organizational trust and examine the assumptions made about how trust building processes are influenced by institutional arrangements. Following this conceptual analysis, we discuss four mechanisms that are pivotal in the development of institutional-based trust. We also examine four situations where the influence of institutions can be particularly conducive to building trust. Finally, we argue that each of the situations calls for specific mechanisms to be predominantly employed in order to effectively create trust in inter-organizational relationships.

Item Type: Journal Article
SOAS Departments & Centres: Departments and Subunits > School of Finance & Management
Legacy Departments > Faculty of Law and Social Sciences > School of Finance and Management
ISSN: 01708406
DOI (Digital Object Identifier): https://doi.org/10.1177/0170840610397477
Date Deposited: 18 Jun 2015 12:12
URI: https://eprints.soas.ac.uk/id/eprint/20080

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